the color was not the same as the one on the coat and the Velcro did not match up to the coat
Owner Response: Thank you for your review. We try to match the color of terry cloth towel to the coat as best we can. But, sometimes, the terry color that is needed is not available.
If you want to ship your coat in and have the collar put on, we'll be happy to do so for you. Or, a local tailor or seamstress should be able to move them for you. Usually, the collar is attached to the Hardback coat when ordered and the Velcro pieces can be lined up without an issue.
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